Riverside Medical Clinic has served the local community since 1998. We provide comprehensive primary care with a patient-first philosophy, combining clinical excellence with compassionate service.

• ✓ 8 consulting rooms across 2 floors
• ✓ 12 GPs, 4 practice nurses, 3 admin staff
• ✓ In-house phlebotomy and ECG services
• ✓ After-hours on-call roster (rotational)

You'll shadow a senior GP for the first two days, then begin supervised consultations. Your assigned buddy is Dr. Sarah Chen — don't hesitate to reach out to her at any time.

Standard clinic hours are Monday–Friday, 8:00am–6:00pm. Saturday morning clinics run 8:00am–1:00pm on a rotational basis. All doctors are expected to complete their rostered sessions and provide at least 4 weeks notice for leave.

• ✓ Professional attire at all times in clinical areas
• ✓ Zero tolerance for discrimination or harassment
• ✓ All patient interactions must be documented same-day
• ✓ Social media: no patient identifiable content ever

Any clinical incident, near-miss, or complaint must be reported via the online incident form within 24 hours. Serious adverse events must be escalated to the Clinical Lead immediately by phone.

Internal communication uses the clinic's secure messaging system (not personal email or SMS). For urgent clinical escalation, use the internal extension system or bleep the on-call doctor.

We use MedChart Pro for all patient records. Every consultation must be documented within the session. The system auto-saves drafts every 2 minutes.

• ✓ Login: use your staff ID + temp password from IT
• ✓ Change password on first login
• ✓ Never share login credentials
• ✓ Always log out when leaving a workstation

The reception team manages bookings via BookEase. You can view your daily schedule, add clinical notes, and mark follow-ups directly in the system. Urgent same-day appointments are flagged in orange.

Reception completes initial intake. A triage nurse flags urgent cases before they reach you. Review the triage note and vitals in MedChart Pro before entering the consultation room.

• ✓ Verbal consent for routine consultations
• ✓ Written consent for procedures, referrals, and sharing records
• ✓ Never discuss patient details in public areas
• ✓ Third party requests require patient's signed authorisation

Patients flagged as vulnerable (elderly, paediatric, mental health) have a coloured indicator in MedChart. Always offer a chaperone and ensure sufficient consultation time is booked.